LAZERTAG

LIVE ACTION LASER COMBAT

FREQUENTLY ASKED QUESTIONS

See frequently asked questions about getting started with LAZER TAG, game play, and more.

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TROUBLESHOOTING

Having trouble? Read our troubleshooting advice and get back in the battle.

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GET INTEL ON THE ENEMY

It’s not just humans you have to watch out for. Find out about the alien life form that’s after you, too.

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FREQUENTLY ASKED QUESTIONS
- How do I turn on the Blaster?
  
  On the side of the blaster are 2 small switches. The switch closest to the trigger is the On/Off switch. Slide the switch so it is closest to the “I” symbol to turn it on. Slide the switch the other direction (closest to the “O” symbol) to turn it off.
- What is the switch I see next to the On/Off switch?
  
  This is the indoor/outdoor switch. This switch adjusts for the environment in which you are playing. Slide the switch so it is closest to the “Sun” symbol if you are playing outside. Slide the switch so it is closest to the “House” symbol if you are playing indoors.
- How do I install the batteries?
  
  Using a Philips Head screwdriver, unscrew the battery door at the back of the blaster. Press in on the battery box and it will pop out. Install 6 AA batteries as indicated in the battery box. Slide the battery box back into the blaster until is clicks in place. Replace the battery door and turn on the blaster using the on/off switch.
- How do I fit my iPhone or iPod touch into the blaster?
  
  Open the cradle on the blaster. Put the appropriate skin (the soft gray rubber cases that came with your blaster) on your iPhone or iPod touch. Connect your iPhone or iPod touch to the blaster cord via your audio jack. Place the connected iPhone or iPod touch into the cradle. Close the cradle. Make sure that the cord is not pinched in the cradle. There is a small cutout area on the lower right and upper left corners of the cradle where your cord can enter and exit the cradle without being pinched.
- How do I open and close the blaster cradle?
  
  There is a release latch on top of the cradle. Hold the blaster in one hand and point the barrel of the blaster down at the ground. Lift the latch up towards you and then fold it back. Pull the gray door open (towards you) so that it lies across the top of the blaster. To close the cradle, push the gray door back up, pull the latch toward you to lock it over the top of the gray door, then push the latch downward and forward at the same time to lock it in place.
- Can I play without a blaster?
  
  Yes, you can play in Single Player mode with just the app. You will also be able to access the armory and see your stats and have them posted to Game Center.
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FREQUENTLY ASKED QUESTIONS
- How do I reload my blaster?
  
  The reload bar is located at the bottom of the blaster. Push the reload bar once to reload the blaster. Blasters can be reloaded as many times as desired.
- How do I switch weapons?
  
  Push and hold the reload bar located at the bottom of the blaster. A weapons screen will appear that you can scroll through by pulling the trigger or swiping the screen.
- How do I use my shield?
  
  Push the shield button that is located opposite the trigger. Pushing this button once will activate your shield. Pushing it again will deactivate your shield. While the shield is on you cannot be tagged and cannot tag anyone else.
- How can I increase the battery life of my device while playing LAZER TAG®?
  
  Shut down all other apps that may be running on your iPhone or iPod touch. Or go to the “Settings” in your iPhone or iPod touch and turn off your Wi-Fi or put your device on “Airplane Mode.”
- My display looks dim and it’s hard to see when playing. How can I make it brighter?
  
  • Go to “Settings” in your iPhone or iPod touch. • Turn off auto brightness and adjust the brightness level as desired.
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FREQUENTLY ASKED QUESTIONS
- What should I do if my blaster will not turn on?
  
  Check/replace the batteries. Do not mix old batteries with new batteries or standard(carbon-zinc) batteries with alkaline batteries.
- What do I do if the app crashes?
  
  Try restarting the app. If it does not restart properly, turn off the blaster in addition to completely shutting down the app, and then restart both.
- My iPhone/iPod touch won’t connect to the blaster, what do I do?
  
  • Check to make sure your blaster cord is plugged all of the way into the audio jack. • Unplug and then re-plug the blaster cord into your audio jack and listen carefully for it to fully “click” in. • Ask an adult to help you carefully clean out the audio jack. • Make sure your iPhone/iPod touch is not muted and the volume is turned up. • Start the app before you turn on the blaster and wait for the “connecting” screen, then turn the blaster on.
- Why is there a constant tone coming from my blaster when I connect my device?
  
  Your blaster cord is not connected correctly. Unplug and then re-plug the blaster cord into your audio jack and listen carefully for it to fully “click” in.
- I dropped my Blaster with my iPhone/iPod Touch and it disconnected. What do I do?
  
  Open up the cradle and try the following: • Check to make sure your blaster cord is plugged all of the way into the audio jack. • Unplug and then re-plug the blaster cord into your audio jack and listen carefully for it to fully “click” in. • Ask an adult to help you carefully clean out the audio jack. • Make sure your iPhone/iPod touch is not muted and the volume is turned up. • Start the app before you turn on the blaster and wait for the “connecting” screen, then turn the blaster on.
- How do I turn off in-app purchases?
  
  In-app purchases can be disabled on your device. Go to http://support.apple.com/kb/ht4009 for more information.
- I still can’t get my blaster to work. Who can I talk to about it?
  
  You can contact Hasbro Customer Service at (800) 255-5516.
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